Monroe College has identified alternative lenders who have established a positive track record. Interest rates are variable for most alternative loans. Students should consider interest rates, fees, and customer services when seeking an alternative loan for their education. Comparison information is available on the Monroe Website. Generally speaking, however, the best rates are secured by having a co¬signer and/or a superior credit rating. Students should resolve any outstanding credit issues before applying for an alternative loan. Student Loan Policy and Practices/ Preferred Lenders/ Guarantee Agencies Monroe College is devoted to providing its students and their families with the most vigorous level of support possible in assisting them in meeting their college expenses. Through Monroe's Student Financial Services Office assistance in applying for and securing educational grants, work study, college grants, and scholarships, loan services, payment plans and personal financial counseling is provided by a professional staff. To provide the highest level of assistance and support for students, Monroe conducts exhaustive research to identify a range of financing options that offer highly competitive rates and choice of payment plans and benefits, customer service and convenience to our students. For students contemplating student loans, a list of preferred lenders is developed annually to assist families in selecting the most effective and suitable lending options. This list may be obtained from the Financial Aid Office. Although this list may prove to be a helpful tool, it should be noted that Monroe will certify a loan from ANY Title IV participating lender a student or parent chooses. To be selected as a preferred lender, the lending institution must be solidly established and have a proven, reputable record of meeting student loan needs. Further, they must provide Monroe students with: Quality products and features with no hidden fees; Outstanding customer service; Quick responses to resolving any student's loan issues; A toll free customer service number; Electronic processing of loans; Dedicated account representatives.
In addition, prior to the beginning of each academic year, extensive documentation relative to these criteria is requested from a broad array of lending organizations. Those lending institutions which appear to most closely meet the above criteria are subsequently interviewed by the College's Loan Committee. Based on this data, the lending institutions which receive the highest rating by the college are placed on the preferred lenders list. An easy comparison outlining the features and benefits among them is developed and made available to students. Monroe College Preferred Lender List
The college utilizes New York Higher State Education Services Corporation (HESC) as the primary guarantor. These loans are processed through the HESC electronic fund transfer system. Students, however, have the right to choose a guarantor other than HESC. In such cases, students must speak to their Financial Aid Counselor. Repayment must begin after the grace period ends. However, payment of principal may further be deferred for certain categories, such as Public Health Service Officers, the temporarily disabled, those in internships required before entering a profession, full-time Peace Corps, VISTA or similar national volunteer programs, unemployment, and full time teachers in shortage areas.
The following regulations apply: Depending on the amount of student loan, the minimum monthly payment will be $50 plus interest. Under extenuating circumstances, the lender, on request, may permit reduced payments. Repayment in whole or part may be made at any time without penalty. The maximum repayment period is twenty years. Loans may be consolidated, resulting in longer repayment terms and smaller monthly payments. Loans may be repaid according to their terms and conditions; missing payments can result in the loan being in default. Loan borrowers who are experiencing difficulties meeting their loan payments must notify their lending institution to determine the right steps to take to rectify the matter. Loan borrowers can also contact a loan advocate at the college to help resolve repayment issues.
Loan borrowers who have concerns about any aspect of their loans should seek assistance from the Loan Advocate. If concerns remain, the Directors of Financial Aid are available to discuss any outstanding issues.
Borrowers who continue to have unresolved issues can contact a Loan Ombudsman at 1-877-557-2575 or by Internet http://sfahelp.ed.gov/http//ombudsman.ed.gov or by mail to the Office of the Ombudsman, Student Financial Assistance, U.S. Department of Education, Room 30122, ROB#3, 7th and D Streets, S.W. Washington, D.C. 20202.
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