In the Mobile Learn app, certain parts of Blackboard sometimes take a really long time to load, freeze the app, or display garbled text. These types of issues are normally caused by copying and pasting text from Microsoft Word into Blackboard. When a user copies and pastes formatted text from Microsoft Word directly into Blackboard, lots of hidden extraneous code is also copied into Blackboard which causes the loading or display issue in the app. This issue is observed most often in Announcements, Discussions, Blogs, and Journals.
Some schools have enabled a "Paste from Word" Mashup tool that can be used to copy over text from Word into Blackboard. Blackboard system administrators can find this tool here.
If this tool isn't available, we recommend you copy and paste plain text into Blackboard, following these steps:
- In Word, highlight the desired text and copy.
- Open a text editor like Notepad (Windows) or TextEdit (Mac) and paste your text into it. This action will remove all of the formatting codes.
- In your text editor, highlight the entire text and copy.
- Go to the content area in Blackboard and paste in the appropriate place.
- Format your text using Blackboard’s built-in Text Box Editor.
If content has already been added to a course, an instructor can fix existing content by copying the text from Blackboard into a plain text editor, pasting it back into Blackboard (as above), and then reformatting it using the Blackboard Text Box Editor.
To find the piece of content that is likely causing loading issues, refer to the screenshot below. Give the app a few long minutes to load (an announcement, discussion board post, etc.) and then spot the post with garbled text.
Once this entire post is stripped of its code (following the steps above) the app should load without a problem.
Please know that we are working to address this issue in future versions of the Mobile Learn app. If you have any questions about this topic or need help, please feel free to contact our Support team from within your app or here. We're here to help!
Beginning with the new version of Blackboard Mobile Learn (2.3.6), the same app now runs on the iPhone, iPad and iPod touch. iPad users may receive a message to download the new app. Here is the process for iPad users to get to the latest version:
Open app and observe the "new Blackboard Mobile Learn app" message.
From the message screen, click on the "Download App" link and download/install the new app.
After the new app has been installed, delete the iPad-only app (icon with grey background).
If updating through an App Store notification, iPad users may see the following message when opening the app:
"The new Blackboard Mobile Learn app now runs on iPhone, iPad and iPod touch. Please download the new app to receive all future updates and improvements. This version will no longer be updated."
This indicates the user needs to download a newer app version that runs on the iPhone, iPad and iPod touch. There is a "Download App" link on this message screen. Users should click on this link and download/install the iOS app version.
After the new app is installed, iPad users will have two versions of the Blackboard Mobile Learn app. iPad users should delete the old version which is the app with the grey background and keep the new version which is the app with the blue background.
The"Open In..." featurefor iOS Mobile Learn app users (iPad, iPhone, iPod touch) who open DOCX or PDF files into other apps such as Dropbox, GoodReader, or iBooksis not available if the file's extension is in upper case. For example, a file namedmyfile.docxmay use the "Open In..." feature to open into another app whilemyfile.DOCXwould cause the "Open In..." feature to not appear.
The "Open In.." feature appears in the top right corner of the window when a file is accessed and there is a third-party app capable of opening that type of file.
We are working hard to release a fix for this issue in a future version of our app. In the meantime, instructors are encouraged to upload files whose file extensions are in lower case (e.g.,myfile.docx, myfile.pdf).
An issue was identified for Android tablet users running version 2.4 of the Android Mobile Learn app who press the Back button within the app. Doing so causes the app to crash with this error message:"The application Learn (process com.blackboard.android) has stopped unexpectedly."
Anupdated Android app version(2.4.1) that fixed this error has been released through the Android Market.Android phone users were not affected by this issue.
There was a known issue for Mobile Learn app users whose Android device's language setting is set to Dutch or Netherlands. This language setting will cause content within the app to appear blank.Anupdated Android app version(2.4.1) that fixed this behavior has been released through the Android Market.
Dutch Mobile Learn app users on other platforms (e.g., iPad) were not affected by this issue.
This may be caused by a configuration setting of Blackboard Mobile Learn at your institution. Certain SSL authentication certificates are not supported by the Android operating system.
We would like to suggest that you contact your institution’s help desk for more information.
Blackboard System administrators seeking support for this issue can contact our dedicated Blackboard Mobile Learn support team via the Behind the Blackboard support portal.
This issue has been fixed with our App update 2.3.6. Please update your App if you are encountering this problem.
An issue was identified for iPad Mobile Learn app users running version 2.3.5 whose login credentials contain an ampersand (&) or plus (+) character. These characters prevent a successful login using the iPad app and return the following error: "Login failed, please try again." An updated app version (2.3.6) that fixes this error is available through the App Store.
If updating your account does not fix this issue, and you find that our article on login issues is not helpful, please feel free to contact our Support team within the app or Here. We are happy to help you resolve any issues you're encountering.
iPad users whose device is set to a language other than English and are using version 2.3.4 or earlier of the Mobile Learn app release may see a server error when attempting to access content through the app. An updated iPad app version (2.3.5) that fixes this errorhas been released through the App Store.
There was a critical issue identified in the 2.3.3 iPad app release that displayed “no results” in the Course Map for your courses. This issue only affected certain institutions (those who do not have the newest version of the Blackboard Mobile Web Services Building Block). As a result, the iPad app was removed completely from the App Store until November 7, 2011, when thelatest iPad release(2.3.4) was released in the App Store.Download the most recent iPad Blackboard Mobile Learn app here.
If this issue affects you, please update your app to the latest version using the App Store.
If your iPad Mobile Learn app version is 2.3.2 (or earlier), you are not affected by this issue. You can check the version number of the Mobile Learn application by clicking on the "Help" button at the top bar and viewing the "About" tab.
This issue may be caused by a configuration issue that the Blackboard site administrator at your institution can resolve. If you are a user of the app and experience this issue, please contact your institution’s IT Help Desk for assistance.
Blackboard site administrators seeking support for this issue can contact our dedicated Blackboard Mobile Learn support team via our support portal (Behind the Blackboard).
For BlackBerry devices on BlackBerry Enterprise Services (BES) attempting to load the Mobile Learn app, an application permissions request message appears. For example, the message may read something like: "Blackboard Mobile Learn is requesting changes to its application control permissions." The user is either taken to a Permissions/Connections page or selects Save, but the Mobile Learn app will not load.
Please have your institution's BES administrator set in BES the permission to allow for the Mobile Learn app along the guidelines set forth in this kb article.
After this change is made on BES, the user may additionally need to set Permissions similarly as outlined in this article.
In order to communicate Support and Operations issues more expediently and in an interactive medium, we've created the@BbMobileSupportTwitter handle. Our Support and Ops teams use this Twitter feed to post any information about maintenance, outages (and updates to both) to be able to more effectively communicate service status.
Please follow@BbMobileSupportto keep up to date of the latest information and to stay connected to our Support/Ops team(s).