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Home / Current Students / Online Learning / Monroe College E-Learning Mobile / Using the Mobile Learn Apps FAQs
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Why does the application say I need to be on Wi-Fi? (iPhone/iPod touch, iPad)
As an instructor, can I enter grades using the Blackboard Mobile Learn app?
Can I use course email via Blackboard Mobile Learn?
Are there accessibility features built in to Blackboard Mobile Learn?
Can I change the order of my courses when viewed in the app?
Can I remove courses that are completed?
Can I update and contribute content to my course from my mobile device?
How can I save files on my iPhone/iPad/iPod touch from Blackboard Mobile Learn?
Is there a widget for the Android Blackboard Mobile Learn app? How can I use it?
Can I view a class I am enrolled in as a guest using Blackboard Mobile Learn?
Will the work done from my mobile device show up when I log in to Blackboard on a computer?
Why can't I see my grades in Blackboard Mobile Learn?
Why can't I see the latest post on the discussion board or other updated content even though I am logged in?
What versions of Android devices are supported by Blackboard Mobile Learn?
What versions of iOS devices are supported by Blackboard Mobile Learn?
What versions of BlackBerry devices are supported by Blackboard Mobile Learn?
What versions of webOS devices are supported by Blackboard Mobile Learn?
How do I download the Blackboard Mobile Learn app for Android?
How do I download the Blackboard Mobile Learn app for BlackBerry?
How do I download the Blackboard Mobile Learn app for iPhone, iPad and iPod touch?
How do I download the Blackboard Mobile Learn app for webOS?
Why does the application say I need to be on Wi-Fi? (iPhone/iPod touch, iPad)

Your institution is using the free (No-Cost version) of Blackboard Mobile Learn, which allows users on iOS devices (iPad, iPhone and iPod touch) to access Blackboard Mobile Learn via Wi-Fi. This message is been generated because you are not connected to the internet via Wi-Fi.

Learn more about the No-Cost Option - including an illustration of accessibility to Blackboard Mobile Learn by licensing option, mobile platform, and carrier.

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As an instructor, can I enter grades using the Blackboard Mobile Learn app?

Unfortunately, full Gradebook functionality is currently not a supported feature of the Blackboard Mobile Learn app. We are constantly seeking to improve our products based on user feedback, and we are investigating the possible inclusion of Gradebook functionality in a future release.

If you have any other suggestions for new features or functionality, we would love to hear your feedback!

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Can I use course email via Blackboard Mobile Learn?

Unfortunately, e-mail is currently not a supported feature of the Blackboard Mobile Learn app. We are constantly seeking to improve our products based on user feedback, and we are investigating the possible inclusion of course email in a future release.

If you have any other suggestions for new features or functionality, we would love to hear your feedback - contact us!

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Are there accessibility features built in to Blackboard Mobile Learn?

Yes!

We at Blackboard Mobile are interested in maximizing accessibility for our apps, and so we have put our best foot forward with each platform. The accessibility of our apps leverages the mobile platforms' accessibility controls to offer an accessible experience for visually-impaired users.

We know that there is always room for improvement, and would like to take this opportunity to solicit your feedback. If you are visually-impaired or have any feedback on the accessibility of our apps, please submit your comments here.

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Can I change the order of my courses when viewed in the app?

Yes!

If you have the latest Blackboard Mobile Learn app for Android or iOS (iPhone/iPod touch or iPad), you can create a custom list of courses and organizations in Favorites. Using Favorites you will be able to search and filter your courses, and order them however you want!

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Can I remove courses that are completed?

If you are seeing courses in the Blackboard Mobile Learn app you have completed, the instructor or your school's Blackboard administrator would need to set these courses as unavailable in order for them not to display within the app. Unfortunately, this change cannot be made from the Blackboard Mobile Learn app itself.

If you are using the latest iOS or Android Blackboard Mobile Learn app, you do have the option to select courses as Favorites by clicking the outline of a star next to each course. Doing so will enable you to view only the courses you want to see by clicking the Favorites button at the bottom of the app.

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Can I update and contribute content to my course from my mobile device?

Yes! You can update Blogs, Discussions, Journals, Announcements* and other content items* from your mobile device. If you are using the latest app for Android or iOS, you can also upload attachments with your updates!

Learn more about other functionality of Blackboard Mobile Learn!

* Note: Posting Announcements and some other functionality is only available to instructor-level roles.

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How can I save files on my iPhone/iPad/iPod touch from Blackboard Mobile Learn?

With version 2.2 of Blackboard Mobile Learn, we added the ability to open attachments with third party apps, such as Dropbox, iBooks, or others. The iOS file structure does not allow saving files to the device directly, but this functionality will allow you to save files to these third party apps so you can view them later.

If you have any other suggestions for new features or functionality, we would love to hear your feedback - contact us!

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Is there a widget for the Android Blackboard Mobile Learn app? How can I use it?

Yes! If you have the latest Blackboard Mobile Learn app for Android, you can add a widget to your home screen which will show the latest announcements for your courses.

To use the widget:

  1. Download and install the latest Blackboard Mobile Learn app for Android.
  2. Log in to your institution via the app.
  3. Press and hold (long press) a space on your Android home screen where you want to add the widget. (Note that the widget is relatively large, so you need to have a good amount of space free.)
  4. In the presented menu, choose "Widget".
  5. In the next menu, scroll until you find, then select "Mobile Learn Dashboard".
  6. Enjoy! If your widget ever tells you to log-in, simply click on the widget to enter the app and log in to your account to re-activate the widget.
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Can I view a class I am enrolled in as a guest using Blackboard Mobile Learn?

Viewing a course you are enrolled in as a guest is not supported on the Blackboard Mobile Learn app. Courses on Blackboard you are enrolled in as a guest can be viewed from a web browser on a computer.

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Will the work done from my mobile device show up when I log in to Blackboard on a computer?

Yes! The Blackboard Mobile Learn app syncs with your institution’s Blackboard servers so that any updates made from your mobile device are reflected on the normal Blackboard site, and vice versa.

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Why can't I see my grades in Blackboard Mobile Learn?

This may be due to a decision that was made by your institution.

If the Grades feature is enabled, then you should be able to select the desired course and see 'Grades' in the Course Map where 'Announcements' and 'Assignments' are located. Some institutions disable this feature so that grades can only be seen after a certain date.

If you are interested in the configuration of the Grades feature at your institution, we would like to suggest that you contact your institution's help desk for more information.

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Why can't I see the latest post on the discussion board or other updated content even though I am logged in?

In the latest versions of the Android and iOS apps you can refresh course information by choosing the refresh option in the menu (Android) or pressing the refresh button in the top right of the course map (iOS). On all platforms, you can manually refresh by logging out of the app and logging back in. Refreshing should display all new content in the app. To limit data requirements, the Blackboard Mobile Learn apps will cache information while you are logged in.

If this doesn't resolve your issue, please contact our Support team within your app or Here, and we will be happy to help.

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What versions of Android devices are supported by Blackboard Mobile Learn?

Blackboard Mobile Learn is supported for Android OS 1.5 and higher. If you’re not sure how to check the OS version of your Android device, follow the instructions below:

1. Press the Home button to open the Home screen, if you are on different screen.

2. On the Home screen, press the Menu button.

3. Choose Settings.

4. Select the About Phone option.

5. Tap Software Information or Firmware Version (whichever is available on your device).

6. You can view Android version on the Software Information or Firmware Version screen.

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What versions of iOS devices are supported by Blackboard Mobile Learn?

Blackboard Mobile Learn is supported for iOS 3.1.3 and higher. If you're not sure how to check the OS version of your iPhone, iPod touch or iPad, this article from Apple has instructions.

Find out more about downloading Blackboard Mobile Learn for iPhone and iPod touch or for iPad.

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What versions of BlackBerry devices are supported by Blackboard Mobile Learn?

Blackboard Mobile Learn is supported for BlackBerry OS 4.3 and higher. It is important that you download the correct app for your OS version (4.3+, 4.7+, 5.0+).

Find out more about downloading Blackboard Mobile Learn for BlackBerry.

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What versions of webOS devices are supported by Blackboard Mobile Learn?

Blackboard Mobile Learn is supported for webOS 1.4.5 and higher. If you're not sure how to find the OS version of your webOS device, this article from the Palm Support Knowledgebase has instructions.

Find out more about downloading Blackboard Mobile Learn for webOS.

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How do I download the Blackboard Mobile Learn app for Android?

You can download the Android Blackboard Mobile Learn app at this link!

If the link above does not work for you, follow these instructions to download the app:

  1. Open the Market on your Android device.
  2. Search for “Blackboard Mobile Learn”, and choose the Blackboard Mobile Learn app.
  3. Install!

Once you have downloaded and installed the app, find out how to log in and begin using Blackboard Mobile Learn!

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How do I download the Blackboard Mobile Learn app for BlackBerry?

Open the applicable link below from your BlackBerry device to download the app. Basic instructions on how to find the version number of your BlackBerry device are below.


Download Blackboard Mobile Learn for your v. 5.0+ BlackBerry.
Download Blackboard Mobile Learn for your v. 4.7+ BlackBerry.
Download Blackboard Mobile Learn for your v. 4.3+ BlackBerry.

Once you have downloaded and installed the app,find out how to log in and begin using Blackboard Mobile Learn!


How to find the version number of your BlackBerry device:

  1. Go to theHomescreen (pressEndif on another screen)<\li>
  2. Press theBlackBerrykey.
  3. SelectSettings(often near the bottom of the options).
  4. ChooseOptions(often near the bottom of the options).
  5. SelectAbout.
  6. Find the line beginning with "v#.#" (e.g. v5.0...)
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How do I download the Blackboard Mobile Learn app for iPhone, iPad and iPod touch?

You can download the Blackboard Mobile Learn app for iPhone, iPad and iPod touch at this link!

If the link above does not work for you, follow these instructions to download the app:

  1. Open the App Store on your iPhone, iPad or iPod touch.
  2. Search for "Blackboard Mobile Learn" and choose the Blackboard Mobile Learn* app listed under the iPhone Apps section
  3. Install!

Once you have downloaded and installed the app, find out how to log in and begin using Blackboard Mobile Learn!

*Note that this app works on all iPhone, iPad and iPod touch devices.

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How do I download the Blackboard Mobile Learn app for webOS?

You can download the webOS Blackboard Mobile Learn app at this link! (Or, from your computer, you can send a link to your device from the same page.)

If the link above does not work for you, follow these instructions to download the app:

  1. Open the Palm App Catalog on your webOS device.
  2. Search for "Blackboard Mobile Learn"
  3. Download the app!

Once you have downloaded and installed the app, find out how to log in and begin using Blackboard Mobile Learn!

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