Click DISCUSSION FORUM
Select Specified DISCUSSION FORUM Week
In specified discussion week – select and make new post first in order to view DISCUSSION FORUM.
Check to see, if the professor has given students’ access to Post, Reply and View Post
Ensure that student did not select [Unsubscribe]
(located at the bottom of the specified weekly DISCUSSION FORUM). Do not [subscribe] to DISCUSSION FORUM.
If it is checked (by Helpdesk Associate) and it seems fine on our end, then please ensure that the student is using Internet Explorer 7 (IE7) or Firefox and not Safari (Safari is not compatible with the new Angel – Firefox on the other end does not support everything in Angel but it works fine as for the DISCUSSION FORUM). We recommend IE7.
(XP Users Only) Minimize the Angel page - Right click on desktop – Select Properties –then settings – Go to screen resolution and ensure that it is at least set on 1024 by 768 resolution.
(VISTA Users Only) Minimize the Angel page - Right click on desktop – Select Personalize – Then Display Settings – And ensure that it is at least set on 1024 by 768 resolutions
In internet Explorer - Select Tools – Internet Options – general Tab (First Tab) – Browsing History – Delete – Delete All (Cookies, Temporary Internet Files, History, etc)
In COMMUNICATE – Select Quick Message or View Message and then go to Compose Mail/Message.
Select the Tab that says TO: - There you will search for the desired person within that class; once found check the box next to the name.
Once checked select the To> (or CC>; BCC>) and then hit ok at the bottom.
It will then take you back to the message where you will enter the subject and then the body.
- Select Attach a file.
- Select/Browse for the file (that is, search for where the file was saved).
Select Add - then download - thereafter the message can be SENT
- Click COMMUNICATE - Then go to View Inbox.
- Select Preferences (at the top of page; below the student's name).
In Preference ensure that the email listed is the Monroe College Email given and not a personal email; PLEASE NOTE: the email address must be a valid Monroe College email address
- Go to Lessons.
- Click Specified Week.
- Once selected ensure that the professor has created a Drop-box -Select the Drop-box.
- Once in, Insert a title (Week 1 Assignment), a brief message (this is optional)
- Select Attachment.
- Browse for the saved file.
- Click Upload File.
- Click Finish.
- Click Submit.
Student should thereafter see the submitted assignment at the bottom of submit button
Please contact your professor; he/she should be able to open the folder for the students.
Please note that all Access (database) files must first be zipped or compressed before attaching.
Ensure that the student has Microsoft Office 2007 (Windows) or Microsoft Office 2008 (MAC) since all professors are utilizing such software. If the student is using MS 2005 (W) or MS 2004 (M) please advise them to either have the professor re-submit the file so that it is compatible for both 97-2005 (W) or 98-2004 (M) users.
Student can either check with the Online Learning for Exam passwords.
They can contact the professor if it was not provided on the Announcement Page
Explanation: This happens when the system does not depict any activity for a period of time (that is, either when the professor places all the questions on one page which does not require the selection of NEXT, CONTINUE, etc, or if the student is working in another program: such as MS Word, Excel, etc while taking the exam.
Possible Solutions: Occasionally the student is allowed to log out of Angel completely and once logged back in they will then be able to continue the exam.
Most often the exam needs to be reset so that the student can then take it again. Have the student contact the professor for resetting exams.
Explanation: Yes your exam should be in the system since Time Expired is displayed when the time given by the professor has come to an end. A warning is usually given at least five minutes (depending on professor settings) before expiring.
Possible Solutions: Depending on the professor's settings the exam should either be submitted automatically once the time expires
It will be located in the Pending items folder (See professor's Instruction) if the professor did not utilize the automatically submit function.
Note: Exam should not be blank when submitted or if found in the pending items folder unless the student took a peek without answering the questions.
Nothing can be done from the Helpdesk Associates' end; the student will need to contact the professor in order to be given access back into the exam.
Note: Most professors utilize the one log-in attempt (which only allows the student to log into the exam ONCE) while a few give unlimited or 2 time attempts (See Professor Instructions on how to check Exam Settings).
Most likely the exam was submitted however depending on the professor's settings that might not be an option which that professor used (See professor's Instruction for Exam Settings). Student could then contact the professor for grade inquiry. Please note that many times instructors need to grade questions manually. Your final grade will not be posted to the grade book until after all questions are graded.
The student could check the grade book by going to REPORT - Category: Grade - Report: Grade Book Grades - User: Student's Name - Finally RUN. If not available there, then the student should contact the professor.
Please check the professor's settings (See Instructions on setting up exams) on the exam itself not the folder to ensure that the professor does not have a wrong date and/or time on the exam, or that the exam has not ended/expired (do this by checking time and date) and also ensure that all students or all users are granted access.
* A student can run only his/her logs.
- After logging in to Angel, click one of the courses.
- Click REPORT.
- Make sure the Report drop-down box is on ACTIVITY LOGS.
Choose a particular student.
- Configure the report by selecting a starting date and/or ending date.
Select the report view to: TABLE.
Username: first initial of firstname
+ last 4 digits of Colleague ID
(ex. jsmith999 for John Smith, Colleague Id 0089999)
Password: first initial of firstname
+ first initial of lastname
+ last 4 digits of their SSN
(ex. js1234 for John Smith; SSN: 000-99-1234)