Technical Support Services Contact
For Online Learning Technical Issues
1. Accessing your courses from home depends on your Internet connection. If you connect to the Internet with a 56K dial up modem, it will be more time consuming to navigate through your course site especially if it contains high-quality images and/or large files. Subscribing to a high broad band ISP such as DSL or cable works best with your course site. If you have a wireless connection, you may experience your connection speed to slow down while you navigate your course site. The further you are away from the wireless router, the slower the connection speed. Please contact your Internet Service Provider if you experience any problems connecting to the Internet. They will have their own dedicated technical support staff for connection problems. 2. Accessing your courses from work also depends on the Internet connection your place of employment has set up. You may encounter firewall issues which may prevent you from access your course materials and/or other subject related matter. If this is so, then you must speak with the company’s network administrator. 3. When you contact the Monroe College Help Desk/DL Support, it is best that you are in your course site. This will help our staff troubleshoot your problem. If you contact the Help Desk/DL Support by email, please be specific with the technical issue that occurred. Before we can troubleshoot your problem, it's important that we know exactly what the problem was, where, and when it occurred. If possible, please be ready to provide the following information: · computer model · internet service provider (e.g., AOL, MSN) · operating system(e.g., Windows 2000, Windows XP, Mac OS) · amount of RAM installed · cable/modem speed |
