Monroe College - Technical Support

Online Learning

Home / Online Learning / Current Online Students / Tech. Requirements

System Requirements

Our course management system is designed to support the widest variety of client-side operating systems and client-side browsers through its limited use of client-side technologies. While ANGEL products generally function well in many browsers, the following are formally supported and tested:

With PCs running Windows OS: Internet Explorer, Firefox and Mozilla
With Macs running OS X: Firefox and Mozilla

Testing is performed on the latest generally available versions for the above platforms and browsers with each General Release of ANGEL products, ensuring full support at that time. For additional information on browser support please visit http://support.angellearning.com/.

NOTE:
Students are required to have:

A reliable computer at home or at work with an ISP (Internet Service Provider) such as MSN, AOL, Roadrunner, Optimum, etc.
High bandwidth modem, DSL, Cable or LAN Internet connection

Technical Support Services Contact

For Online Learning Technical Issues

1. Accessing your courses from home depends on your Internet connection. If you connect to the Internet with a 56K dial up modem, it will be more time consuming to navigate through your course site especially if it contains high-quality images and/or large files. Subscribing to a high broad band ISP such as DSL or cable works best with your course site. If you have a wireless connection, you may experience your connection speed to slow down while you navigate your course site. The further you are away from the wireless router, the slower the connection speed. Please contact your Internet Service Provider if you experience any problems connecting to the Internet. They will have their own dedicated technical support staff for connection problems.

2. Accessing your courses from work also depends on the Internet connection your place of employment has set up. You may encounter firewall issues which may prevent you from access your course materials and/or other subject related matter. If this is so, then you must speak with the company’s network administrator.

3. When you contact the Monroe College Help Desk/DL Support, it is best that you are in your course site. This will help our staff troubleshoot your problem. If you contact the Help Desk/DL Support by email, please be specific with the technical issue that occurred. Before we can troubleshoot your problem, it's important that we know exactly what the problem was, where, and when it occurred. If possible, please be ready to provide the following information:

· computer model

· internet service provider (e.g., AOL, MSN)

· operating system(e.g., Windows 2000, Windows XP, Mac OS)

· amount of RAM installed

· cable/modem speed

Help Desk
Telephone: 718-933-6700, ext. 8290
Email: helpdesk@monroecollege.edu

Inside

Technical Support

E-mail

Downloading Software

Questions?

1-800-55-MONROE
(1-800-556-6676)

With small classes, plenty of personal attention, and a variety of activities, clubs, and athletic teams, you'll get a full college experience at Monroe.